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One Year Guarantee

If the product is defective, you can return it within 1 year of received date. Items that qualify for return:

  • Defective compatible or remanufactured drum unit
  • Defective compatible or remanufactured ink
  • Defective compatible or remanufactured toner
  • Defective cables and non electronic adapters

 

You can return an unopened package within 90 days of received date. Restocking fee may apply.

Items that qualify for return:

  • Unopened compatible or remanufactured ink
  • Unopened compatible or remanufactured toner
  • Unopened compatible or remanufactured drum unit

 

You can return an unopened package within 30 days of received date. Restocking fee may apply.

Items that qualify for return:

  • OEM ink, OEM toner, OEM drum, Ink refill kit
  • Software, videos games, blank media
  • Cleaning supplies and chemicals
  • Office supplies paper, writing instruments and others
  • Printers

 

We do not refund some items due to hygienic reasons. Non-refundable items include:

  • Headphones and earphones
  • Fitness trackers watch, bracelet and others
  • Beauty, grooming & personal products
  • Intimate Products

 

Other non-refundable items include:

  • Final sale items, clearance or open boxed items
  • Household electronics (1 year repair warranty by the manufacturer included)

 

Warranty Information

Only manufacturer’s defects are covered under warranty; any kind of physical damage is not covered under warranty. Instructions of use provided by the manufacturer should be closely followed.

Liability Disclaimer

Moreinkcartridges.ca is not responsible for:

  • Any damage, injury, or warranty claim that occurs with or in connection with any products we sell.
  • Any loss, damage, or injury that occurs due to the use or misuse of a drone.

 

All liability is assumed by the purchaser/operator/pilot and they are responsible for:

  • Damages to property and persons caused by drone.
  • Misuse of product.
  • Any indirect or consequential damage caused by drone.
  • Providing proper configuration, including Wi-Fi configuration, and maintenance of the product.
  • Complying to all local and federal laws which may regulate the use of drones in your area.

 

Transport Canada Regulations

Click here to download Transport Canada Regulations in PDF format. For more information on Transport Canada's rules and to find out whether it is necessary to submit an exemption from or not, visit tc.gc.ca/safetyfirst. Abiding by Transport Canada Regulations is important.

 

Manufacturer Warranty Period Contact Number Manufacturer Website
Brother 365 days 1-877-276-8437 www.brother.ca
Canon 90 days 1-800-652-2666 estore.canon.ca
HP Life of supply 1-800-474-6836 www.hp.com/ca
Epson 30 days 1-800-444-1527 www.epson.ca
Lexmark Different with each product 1-800-438-2468 www.lexmark.com/en_CA
Okidata 90 days 1-800-654-3282 www.okidata.com
Xerox Life of supply 1-800-821-2797 www.xerox.ca
Samsung 365 days 1-800-726-7864 www.samsung.com/ca
Kodak 365 days 1-888-368-6600 www.kodak.ca
Panasonic 30 days 1-800-561-5505 www.panasonic.ca
Ricoh 90 days 1-800-742-6438 www.ricoh.ca
Konica Minolta 30 days 1-877-778-2687 www.konicaminolta.ca
Kyocera Mita Life of supply 1-877-326-7976 www.kyoceradocumentsolutions.ca
Pantum 365 days 1-855-726-8861
(855-Pantum1)
http://global.pantum.com/

 

Note:

  • Modifying a product without Moreinkcartridges.ca authorization will void warranty.
  • Moreinkcartridges.ca is only responsible for products that are damaged during delivery or products that come with a manufacture defect.

 

CHANGING / CANCELLING ORDER:

  • We encourage customers to call us or use our online chat system immediately if they wish to cancel the order; contacting us using email may delay the process.
  • We try our best to get the products to you as fast as possible. Orders placed before noon (EST/EDT) are usually processed on the same business day.
  • Customers are responsible for any shipping costs if any errors occur after shipping.
  • Customers may not cancel or change their order if it has already been processed by the warehouse.
  • Customers can ask for a return authorization in case of purchasing a wrong product. Once the item is returned, customer receives a refund. (Customer is responsible for shipping costs)
  • Those who notice a price drop on our website’s product page within 7 days of online purchase date can contact us to arrange a refund of difference to your store credit. Note: if the lowered subtotal no longer qualifies for free shipping, shipping charges will apply. Exceptions: clearance items & special coupon events.
  • Customers should check their order confirmation emails for any incorrect or incomplete orders and report any issue immediately. If the customers do not contact customer support on time, they are responsible for additional fees that may apply.

 

SHIPPING:

Customers should check their order confirmation emails for incorrect or incomplete shipping addresses and report any issue immediately. If the customers do not contact customer support on time, they are responsible for additional fees that may apply.

RETURN / REFUND / REPLACEMENT:

  • We provide refund for defective items. Customers receive a full refund in case of returning the complete order. If only part of the order is being returned, customer will receive a refund for that item only.
  • We provide refund for non-defective items excluding the cost of shipping. Customers will be refunded amount of the item only.
  • Customers are responsible for a mandatory restocking fee of 10% for non- defective items.
  • For all incorrect orders, the cost of replacements include return fees and fees for sending the new item.
  • All orders are recorded by our system.
  • Confirmed items receive RSL (prepaid return shipping label) within their specified warranty period; some exceptions are authorized by our customer service. Products have to be returned within 30 days after the issue of the RSL. Customer is responsible for the failure to use the RSL within the 30 days after it was issued; we are not responsible to provide a new RSL.
  • RSL (prepaid return shipping label) can’t be provided to Metro pickup orders and orders placed outside of Canada; an authorization from our customer service is required to return such items back to our warehouse for either a replacement or a refund.

 

PROMOTIONS / COUPONS / GIFTS:

  • Free gifts and promotional items do not qualify for exchange or refund. If the associated item is being returned, the gift or promotional item must be returned as well.
  • All free items are limited in quantity and no substitutes are available.
  • Dollar value coupons do not carry cash value and can not redeemed as cash. They must be used in a single transaction, the remaining amount will not carry over.
  • Customers have to cover shipping cost for "Free gift coupons" if it does not qualify for free shipping.

 

Returns, exchanges and refunds for purchases with free gifts , included or bonus items

In order to qualify for a refund, all products (defective or non-defective) must be returned in their original purchase condition with:

  • the original packing material
  • intact warranty cards
  • manuals
  • instructions and any other item or accessories provided by the manufacturer.

 

Note: Any gift/bonus item that came with the product must be returned as well.

Customer name, address and phone number is required for all returns and exchanges for audit and fraud prevention purposes. For further confirmation, we may also request a valid (or a scan of) photo ID. Returns with the original receipt will be made to the original payment method or store credit.

Returns, exchanges and refunds for purchases with earned store credit

Store credits may be deducted in the process of refund based on the order's subtotal. If a minimum subtotal required by a special promotion or event is no longer reached after the refund, store credits earned via such promotion will be deducted. Such store credit deductions may result in a negative total of credit rewards.

PRODUCT DESCRIPTIONS:

We do our best to provide as accurate descriptions, pricing and rebate information regarding our products as possible, but completeness, reliability or accuracy of such information is not guaranteed. If such information is incorrect due to technical, informational, typographical or other errors Moreinkcartridges.ca will not be responsible for any loss or discrepancy with accurate data. If the product you received does not fit the description you can return it by following Moreinkcartridges.ca Return Policy.

PRODUCT PRICING:

If not noted otherwise, the product prices displayed on the website represent the full retail price listed on the product itself, provided by the manufacturer/supplier, or estimated based on industry practice.
The price of the product is only confirmed once a customer places an order. Moreinkcartridges.ca tries its best to eliminate the difference in the prices, but some products may still be mispriced. In such case, Moreinkcartridges.ca will either contact customers for instructions before shipping or cancel their order and notify them accordingly.